The Compassionate Connectors Program is a volunteer-led initiative designed to strengthen the social networks of people living with chronic or life-limiting illness and their families.
Developed and evaluated in the South West of Western Australia between 2019 and 2022, the program trained community volunteers known as Connectors to help families identify practical and social needs, and connect them with people in their community who are willing to help.
These helpers – known as Caring Helpers – might assist with everyday tasks such as shopping, preparing meals, walking the dog, mowing the lawn, or simply providing companionship. By activating existing community networks, the program strengthens the circle of care around people experiencing illness.
The evaluation of the program showed clear benefits. Participants experienced increased social connectedness, reduced isolation, and greater support from community networks. Health services also reported positive outcomes, including fewer hospital admissions and greater use of community-based support.
Importantly, the program demonstrated how community compassion can complement formal healthcare, helping families navigate illness with greater support while also reducing pressure on health services.
Read the full report
A brief report by Professor Samar Aoun AM outlines the development, implementation and evaluation of the Compassionate Connectors Program, including outcomes for families, volunteers and health services, as well as the program’s potential economic benefits.
Download the report below to explore the research findings and learn how compassionate community approaches can strengthen support for people living with advanced illness.