Privacy Policy

Privacy Policy and Terms and Conditions

Your privacy is important.

This statement outlines Compassionate Communities Australia Limited’s (CCAus) policy on how CCAus uses and manages personal information provided to or collected by it.

CCAus is bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act 1988.

CCAus will, from time to time, review and update this Privacy Policy to take account new laws and technology, changes to CCAus’ operations and practices, and to make sure it remains appropriate to the changing legal environment. CCAus will advertise changes to those on our database and ensure the most current version is available on the CCAus website.

This privacy policy assumes that you are a resident in Australia.  If you are not a resident, please contact CCAus for more information regarding how CCAus treats your personal information.

What kind of personal information does CCAus collect and how does CCAus collect it?

The type of information CCAus collects and holds includes (but is not limited to) personal information including name, email, postcode and telephone number. Secure third-party platforms are used for any financial transactions should this be required. Payment details (bank account/credit card) are not stored.

Personal Information you provide:

CCAus will generally collect personal information held about an individual by way of phone calls, forms, meetings etc. You have the right to deal with CCAus anonymously or using a pseudonym.

Personal Information provided by other people:

In some circumstances, CCAus may be provided with personal information about an individual from a third party. For example, when a ticketing platform is used, contact details of registrants will be shared with us.

In relation to employee records:

Under the Privacy Act the Australian Privacy Principles do not apply to an employee record. As a result, this Privacy Policy does not apply to CCAus’ treatment of an employee record, where the treatment is directly related to a current or former employment relationship between CCAus and employees.

How will CCAus use the personal information you provide?

CCAus will only use your personal information for the purpose it was provided, such as receiving newsletters and registering for events. Any additional use will be based on your explicit requests.

CCAus will send you direct marketing information if you have consented. This will include an opt-out option. CCAus will always obtain your consent for any direct marketing.

Explicit consent will be sought for any video footage obtained as part of workshops, forums etc. for use in educational or marketing purposes. 

Job applicants, staff members and contractors:

In relation to the personal information of job applicants, staff members and contractors, CCAus’ primary purpose of collection is to assess and (if successful) to engage the applicant, staff member or contractor, as the case may be.

The purposes for which CCAus uses personal information of job applicants, staff members and contractors include:

• for insurance purposes;
• to satisfy CCAus’ legal obligations

Where CCAus receives unsolicited job applications these will usually be dealt with by the unsolicited personal information requirements of the Privacy Act.

Volunteers:

CCAus also obtains personal information about volunteers who assist CCAus in its functions or conduct associated activities, such as to enable CCAus and the volunteers to work together.

Marketing and fundraising:

CCAus treats marketing and seeking donations for the future growth and development of CCAus as important.  Personal information held by CCAus may be disclosed to an organisation that assists in fundraising if you have consented.

Who might CCAus disclose personal information to?

CCAus will only disclose personal information with your consent, including sensitive information, held about an individual to:

• people providing services to CCAus;
• anyone you authorise CCAus to disclose information to.

Sending information overseas:

CCAUs may disclose personal information about an individual to overseas recipients, for instance, when storing personal information with ‘cloud’ service providers which are situated outside Australia. However, CCAus will not send personal information about an individual outside Australia without:

• obtaining the consent of the individual (in some cases this consent will be implied); or
• otherwise complying with the Australian Privacy Principles or other applicable privacy legislation.

How does CCAus treat sensitive information?

In referring to ‘sensitive information’, CCAus means:

‘Information relating to a person’s racial ethnic origin, political opinions, religion, trade union or other professional or trade association membership, or criminal record, that is also personal information; and health information about an individual’.

Sensitive information will be used and disclosed only for the purpose for which it was requested and provided or a directly related secondary purpose unless you agree otherwise, or the use or disclosure of the sensitive information is allocated by law.

Management and security of personal information:

CCAus staff are required to respect the confidentiality of personal information and the privacy of individuals.

CCAus has in place steps to protect the personal information CCAus holds from misuse, loss, unauthorised access, modification, interference or disclosure by use of various methods including locked storage of paper records and passworded access rights to computerised records.

CCAus has a data breach response plan, which CCAus will follow in the event of a privacy or data breach. CCAus takes any breach seriously and will contact you and those affected.

When you use our website, having your cookies enabled will allow CCAus to maintain the continuity of your browsing session and remember your details when you return. If you adjust your browser settings to block, reject or delete these functions, the website may not function optimally. CCAus may also collect information about your IP address, although this may not identify you.

Updating personal information:

CCAus endeavours to ensure the personal information it holds is accurate, complete and up to date. A person may seek to update their personal information held by CCAus by contacting the Privacy Officer or delegated person of CCAus at any time.

The Australian Privacy Principles and the Health Privacy Principles require CCAus not to store personal information longer than necessary. In particular, the Health Privacy Principles impose certain obligations about the length of time health records must be stored.

You have the right to check what personal information CCAus holds about you.

Under the Commonwealth Privacy Act and the Health Records Act, an individual has the right to obtain access to any personal information that CCAus holds about them and to advise CCAus of any perceived inaccuracy. There are some exceptions to this right set out in the applicable legislation. To request access to any information CCAus holds about you, please contact the Privacy Officer (or delegated person) in writing.

CCAus may require you to verify your identity and specify what information you require. No fee will be charged for accessing your personal information or making a correction.

How long will CCAus keep my information?

No data retention period is established under the Privacy Act. However, CCAus must take reasonable steps to destroy or de-identify the personal information it holds once it is no longer needed for the purpose for which the personal information may be used or disclosed.

Enquiries and privacy complaints:

If you would like further information about the way the CCAus manages the personal information it holds, please contact the Privacy Officer (or delegated person). If you have any concerns, or complaints, or you think there has been a breach of privacy, please contact the Privacy Officer (or delegated person). CCAus will contact you usually by email or phone. If CCAus has not dealt satisfactorily with your concerns CCAus will meet with you to discuss further. If you are not satisfied with our response to your complaint within 30 days from this meeting, you can refer your complaint to the Office of the Australian Information Commissioner.

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